Shipping policy

Shipping Policy

Processing time

Orders are processed within 1–2 business days. You'll get a confirmation email as soon as your order is on its way.

Delivery time

Orders arrive within 12–15 business days.

We state this plainly rather than burying it, because we'd rather you order with the right expectation than be disappointed. Business days exclude weekends and public holidays, so please allow roughly three calendar weeks from order to doorstep.

Dietary supplements entering the United States are occasionally selected for routine customs inspection. This is normal and doesn't indicate a problem with your order, but it can add a few days.

Shipping cost

Free standard shipping on all orders. No additional charges on delivery within the United States.

Where we ship

United States, United Kingdom, Canada, Australia, New Zealand and selected European countries. EU customers may be charged a small customs duty on delivery, set by the destination country and outside our control.

Tracking

A tracking number is emailed once your parcel leaves the fulfilment centre. Tracking can take 3–5 business days to start updating.

Late or missing parcels

If your order hasn't arrived within 20 business days, email support@greenrootco.com with your order number and we'll locate it or replace it.

Incorrect addresses

It's the customer's responsibility to make sure the shipping address entered at checkout is correct and complete. Orders move to fulfilment quickly, so there's only a short window to fix an error. If you think you've entered the wrong address, email support@greenrootco.com immediately and we'll correct it if the order hasn't shipped.

Undeliverable orders

Orders returned to us as undeliverable because of an incorrect or incomplete address may be subject to a restocking fee at our discretion, or can be reshipped once the correct address is confirmed.

Lost or stolen parcels

If tracking shows your parcel was delivered but you haven't received it, please check with everyone at the address and with your neighbours first, as carriers sometimes leave parcels in unexpected places. If it still hasn't turned up, email us — we'll review it with you case by case. We can't take responsibility for parcels confirmed as delivered by the carrier, but we'd rather hear from you than have you assume nothing can be done.

Stock availability

In the rare event that part of your order is delayed, we'll ship what's ready rather than hold the whole order, and let you know by email.

Acceptance

By placing an order on this site, you agree to the terms set out in this Shipping Policy.