Refund policy

Refund Policy

30-day returns

If you're not happy with your order, contact us within 30 days of delivery and we'll make it right.

Returns must be unopened

Items must be returned unopened and unused, in their original sealed packaging, within 30 days of delivery. As a consumable supplement product, opened pouches cannot be resold and are not eligible for return.

If something about your order isn't right, email us anyway. Cases falling outside this policy are reviewed individually and resolved at our discretion — we'd always rather hear from you than have you assume nothing can be done.

Damaged or incorrect orders

If your order arrives damaged or isn't what you ordered, email support@greenrootco.com with your order number and a photo. We'll replace it at no cost. You won't need to send anything back.

How to start a return

Email support@greenrootco.com with your order number and the reason. We reply within one business day with instructions.

Refund timing

Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few extra days to display it.

Cancellations

Orders can be cancelled for a full refund any time before dispatch. Once dispatched, the return process above applies.

Return shipping

For faulty, damaged or incorrect items, we cover everything and you won't need to send anything back. For change-of-mind returns, contact us first — in many cases we'll resolve it without asking you to post anything. Where a return is required, return postage is the customer's responsibility.